Return Policy

Return Policy

Items may be returned within 30 days of delivery for a refund, subject to the conditions below. Customers are responsible for return shipping costs and any restocking fees that may apply. Original shipping fees cannot be refunded.

Eligible Returns:

• Item is in original, unaltered condition with the original packaging.
• Item is NOT marked final sale, custom, or special cut. 
  
• Return is initiated within 30 days of the delivery date.
• Item is damaged/ defective or was incorrectly fulfilled. Ex. wrong color, wrong weight, etc. 

Non-Eligible Returns: 

• Leather that has been cut, altered, or worked in any way.
• Custom orders or special-cut pieces such as leather straps, leather panels, mousepads, coasters.
• Any items after 30 days from delivery date.

Damaged or Lost Packages

If your package arrives damaged or does not arrive at all, please contact us immediately at info@aleatherd.com with your order number and photos of any damage. We will work with the shipping carrier to file a claim and resolve the issue. All claims for damaged or lost packages must be reported within 7 days of the expected delivery date.

Incorrect Items

If the wrong item was shipped and it does not match your receipt, please contact us immediately so we can resolve the issue.

Return Shipping Costs

Customers are responsible for return shipping charges. Please note: the original shipping cost is not refunded upon return of the product.

Restocking Fee

Orders Over $500: A 15% restocking fee applies to returned items totaling over $500, except when the return is due to our error (wrong item shipped). This fee helps offset the costs associated with processing returns, quality inspection, and restocking.

Orders $500 or Less: No restocking fee applies to these orders. You will only be responsible for return shipping costs.

Leather Samples

We understand the importance of selecting the right leather for your project. If you need to evaluate leather thickness, color, or temper before committing to a larger order, please order our leather panels. These panels allow you to assess the leather without the cost and waste associated with full side returns. We also have sample kits available, please order here or contact us to order one. 

How to Initiate a Return

1. Contact Us First: Email info@aleatherd.com or call us within 30 days of receiving your order.
2. Provide Details: Include your order number, photos of the product (if applicable), and reason for return.
3. Await Authorization: Wait for a Return Authorization (RA) number before shipping anything back.
4. Pack Securely: Return items in their original condition and packaging.
5. Ship with Tracking: Use a trackable shipping method and retain your shipping receipt. Include your RA number clearly on the package.

Refund Processing

Once we receive and inspect your return:

• Approved returns: Refunds will be processed to your original payment method within 5-7 business days. Please note: the original shipping cost is not refunded upon return of the product.
• Orders over $500: A 15% restocking fee will be deducted from the refund amount

Exchange Policy

We do not offer exchanges. You will need to return the product and a place a new order.

Questions?

We're here to help you make the right choice the first time. If you have questions about leather selection, quality, or which product is right for your project, please contact our team before ordering.

Contact: info@aleatherd.com | (270) 526-3835

Effective: October 10, 2025