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FAQs

General Leather

How is your leather sold?

Our online store offers primarily sides of leather. In some specific types of leather, there is the option to purchase by the side, back, or bend. If you you are looking for a different cut than what is shown online, give us a call! We’d be happy to give you a quote. See more about cuts here.


How many square feet can I expect in a side?

The size of the side varies from piece to piece since the size of steers vary. Typically a jumbo heavy native steer side is about 23-25 square feet. Economy sides are typically a little smaller and range from 21-23 square feet. Read more about sizes of cuts here.


What does “TR” stand for?

TR stands for tannery run grade. We have four grades: #1, #2, #3 and TR. TR is primary grade that we currently offer online. TR sides are economical and suitable for most projects. If you have a specific need for grade numbers 1, 2 or 3 please give us a call. We usually keep a range of grades in stock. Find out more about grading here.


Why should I order through American Leather Direct?

We love leather just as much as you. We keep the customer in mind throughout all the stages of bringing the leather to you. From our tannery beginning the tanning process with premium heavy native steer to hand selecting your order with your specific end product in mind, we are dedicated to making sure you get the right leather for you. Find out more about us and our team here.  


I’m not certain of the type of leather that would work best for my project. Can you help?

Definitely! Our team has decades of experience in the leather industry so we usually can recommend the leather type, weight, and cut that would work best for your project. You can call us during our normal business hours or you can submit your question here.


Why are there limited quantities available for some sides?

The majority of our sides listed on the site are items that we continually keep in stock. Other sides listed are short run or a custom item that was developed therefore quantities are limited. If you are interested in ordering a larger quantity of sides of a leather with limited quantities, contact us for an estimated lead time.


I don’t see the type of leather I’m looking for on your website.

Our website does not feature all products that we are able to provide. What is listed online is what is currently stocked in our warehouse. If you need a particular color, weight, grade, or cut please contact us. If we don’t have it, more than likely we can have it made at our tannery. Contact us or learn more about custom leather.


Can I get leather samples?

Of course! Buying leather online can be a daunting task without being about to feel and see details of the leather. We want to make it as easy as possible. Our samples are free (just pay shipping). Note: The color and thickness of the sample leather received could slightly differ from the color of the leather received due to natural variations of the leather. Browse samples here.


Business Account Questions

How do I qualify for business pricing?

Businesses (large and small) may qualify for business pricing. Fill out the electronic application or download the PDF here. We’ll need your tax ID number and a few other pieces of information.


How much should I expect to save by qualifying for business pricing?

You can typically expect to save 25-40% from the retail price with business pricing.


Is there a minimum purchase requirement as a business customer?

No. We value all of our business customers whether they operate a small or large business. There is no minimum order requirement.


Are there any membership fees or annual dues?

No. There are are no fees or annual dues. Once you have received confirmation that you have been approved for a business account you will have immediate online access to the business pricing.


How do I apply for a business account?

Applying is quick and easy. Simply fill out the application and a member of our team will set up your online account. We’ll contact you when it’s ready and you’ll have immediate access to business pricing online.


How long does it take to find out if I am approved for business pricing?

You can expect a confirmation within 1-2 business days. The communication will typically will be through email.


What are the shipping terms for business accounts?

Shipping is not included for business account orders. All shipping charges are added to the invoice. Most orders are shipped UPS or UPS Ground. We can also ship COD or use your preferred carrier upon request.


Ordering

Is there a minimum purchase requirement?

No. Order anywhere from 1 piece to 100 (or more if you’d like). Orders over $100 within the contiguous United States ships for free. (Free shipping promotion does not apply to business account orders. Terms subject to change.)


Are there other ways to purchase other than online?

You may place a phone order with us toll free at 1-800-624-7642 or at our office in Morgantown, KY. Our office hours are Monday- Friday 7:30am -4:30pm CST.


What methods of payment are accepted?

We accept PayPal as well as all major credits including MasterCard, Visa, Discover, and American Express. Business customers can apply for an ALD credit account when established.

Production FAQ

What makes ALD unique for production services?

The services we provide are fulfilled through our tannery. You work directly with our ALD team in Kentucky for the set up, payment, and delivery of the services provided. Our goal is to take your idea and turn in into a reality while making the process as simple as possible for you. We can discuss your project through phone calls, email, or video conferencing; whichever is more convenient to for you! You can always reach out to us at any point during the process for updates or questions.


What types of material do you use?

The services that we offer are fulfilled using the tannery's own full grain leather.  We can produce products provided hardware as well. If you do not currently have help in sourcing understand importance of offering unique therefore also production


What is the average lead time?

The lead time varies per project depending on the intricacy of the project and the order quantity. We try our best to give an accurate time frame at the time of quote.


After the project is complete how will it arrive?

Most projects will ship via UPS. We will provide tracking information at the time of shipping. If you have a preferred delivery carrier we can make accommodations. See more about our shipping policy.


Have a question that isn’t listed? Contact us here.

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